An integrated approach
to voice user interface design

The caller and the caller’s needs take centre-stage. However, voice user interface design does not exist in isolation from the other factors contributing to successful speech automation. This is illustrated in the diagram below.

The basis for every speech automation system is a highly efficient voice portal platform. The three pillars of successful voice dialogs rest on this foundation. Sophisticated voice user interface design, appreciation and mastery of technologies such as speech recognition and text-to-speech and an efficient integration into processes, call centers and databases. The result is a voice portal with a high level of acceptance among callers.

CreaLog draws on in-depth experience from several hundred successful projects.