CreaLog Customer Interaction Suite Modules
The CreaLog Customer Interaction Suite with its intelligent ACD flexibly distributes calls to the agents (employees), irrespective of whether they are working in in-house or outsourced contact centers or at home workstations. In addition, the CreaLog voice portal (IVR) can be used to identify customer requirements early and meet them automatically around the clock by means of self-services.
We support your aim to unify all communication.
Whether calls, SMS, email, letter or fax, all means of communication are organized by a centralized routing. Automated when possible and "fairly" distributed among the employees.
CreaLog Customer Interaction Suite
The CreaLog Customer Interaction Suite accepts contacts such as calls, Internet and e-mail inquiries, SMS, fax and letter. It classifies the contacts, automates recurring processes and then routes the contacts to the appropriate employee in the front office, back office or expert teams for further handling.
Features
- Comprehensive ACD functions with skill-based routing
- Fully VoIP enabled, SS7 and ISDN also supported
- Single point of contact for the company: intelligent distribution of calls and documents to in-house employees and home-based agents worldwide
- Multi-Channel Contact Center: Unified customer communication by voice, E-Mail, SMS, MMS, letter or fax.
- Consultation calls between call center agents, forwarding and conferencing
- GUI for administration of services
- Web-based tools for management and reporting
- High availability und unlimited scalability
- Many integrated Voice Portal functions like pre qualification, waiting queue, Auto Attendant, self service
- Open CTI interface CT Connect™
Contact
Mr Stefan Riesel
Fon +49 69 900 288 -13
stefan.riesel(at)crealog.com
Your expert
Mr Martin Vennik
Tel +49 69 900 288 -11
martin.vennik(at)crealog.com