Contact Center

Our CreaLog Media Platform (IVR) is the basis for industry-specific solutions for individual voice portals. The platform communicates with the callers, routes calls and documents and ensures that all components of the speech dialog system work together smoothly - speech recognition, speech synthesis, speaker verification, voice logging, next generation contact center, unified messaging and conferencing servers. 

Properties

• Scalable to more than 50,000 telephone channels (even across multiple locations) 
• Very flexible software which is used on standard hardware components 
• Interfaces with all common PBX systems, databases and CRM / ERP software 
• Vendor independent - use the best components available on the market ("Best of Class") 
• Open standards such as VoiceXML and SIP make your investment future proof
• Complete telephony, data and voice solutions from a single source 

The CreaLog Media Platform 6 is your connection between telephony and data processing. Your Voice Portal uses the same principle as call center agents: it answers calls and responds to the desires of your customers. It has access to your databases and provides data exchange with the caller. 

Voice portals determine the numbers of the caller and the dialed extension number. They listen to announcements, receive messages, send and receive faxes. 

With speech recognition, they understand commands, names, numbers and digit strings. 

With speech synthesis they read out aloud any text such as emails and websites. 

With voice recording conversations are taped and easily retrieved later. 

Using speech analytics they automatically analyze call content online or offlline for coaching or training purposes. 

With the CreaLog Media Platform 6 all possibilities of modern telecommunications and process automation are at your hands. With our expertise in all areas of system integration, we provide you with tailored solutions that fit your needs.