Speech enabled Phone Banking
Check account balance
Follow up cash movements
Organize money transfers free of charge
Set up, alter or cancel direct debits
Find out the bank opening hours
Freeze bank cards and credit cards
Put caller through to a personal advisor
Technology at a glance
- Sophisticated Voice User Interface Design for ease of use
- German system with swabian pronounciation variants
- User adaptive prompting
- Random prompting
- Expert prompting: special, shortened promts to speed up the dialog
- Backend integration with seamless hand over of the caller and his data to the call center and vice versa
Voice controlled service portal
Fully automated:
- Request points balance
- Request premium delivery status
- Order new member card
- Change address, email or PIN
- Custmer survey
Technology at a glance
- 24/7 customer service for the most important topics
- Speech recognition and text-to-speech on all lines
- Highest customer satisfation with the system
- Comprehensive statistics
- Continuous increase in call completion rates
Speech enabled Phone Banking
Fully automated functions:
Authentication
Bank account information like balance and cash movements
Money transfers
Changing a PIN
Stocks and shares quotes
Technology at a glance
- VoiceXML capable voice portals at three locations
- Independent development of voice portal applications
- Dialog development and usability tests on separate systems
- Operative systems redundantly set-up
Speech enabled Phone Banking
Fully automated functions:
Account balance and cash transactions
Cash remittance
Buy or sell shares
PIN change
Freeze the telephone banking facility
Technology at a glance
- Sophisticated Voice User Interface Design for ease of use
- German system with swabian pronounciation variants
- User adaptive prompting
- Random prompting
- Expert prompts: special, shortened promts to speed up the dialog
- Backend integration with seamless hand over of the caller and his data to a customer care agent
Your expert
Mr Martin Vennik
Tel +49 69 900 288 -11
martin.vennik(at)crealog.com