Financial Services

Patricia Häußler, Head of Service Desk: 

„Meanwhile, more than 14,000 of our account-holders are using the system for routine banking transaction. Plus, since our older customers are comfortable with it too, that number is sure to go up.“ „Telmar even attracts the many customers who do not want to do away with their old rotary dial phones. That particular target group couldn‘t use the bank‘s original telephone banking system because it only operated via keypad input.“

„Telmar is not just accepted by the customers. Colleagues from the phone services department have overcome their initial skepticism. Now they can turn their attention to more demanding tasks since Telmar takes care of the more routine stuff – queries about account statements, for instance.“

„The voice portal represents state of-the-art technology for our customers. Itis unique on the savings bank landscape anywhere in Germany. In Baden-Württemberg state, the district savings bank of Esslingen-Nürtingen is the first bank to have introduced this speech dialog system, making us something of a pioneer in the area.“

 Lutz Gantert, product manager: 

„Today, however, CreaLog‘s new and advanced technology makes possible an automatic telephone service even faster and convenient than previously. Since the customers can use their own natural language to operate the system in a truly simple way, the phone banking dialogs are hardly distinguishable from human-to-human conversations. Even cash remittances can be made in no time at all. It‘s amazing!“

„What‘s particularly convincing is its special intelligence – the learning remittance, as we call it. For instance, if a customer remits a certain amount , the speech dialog system memorizes the receiver info, the account number and the bank sort code and stores that data ready for the customer. The same goes for designated uses. Thanks to that ability to learn and to the fit-for-purpose speech dialogs, a cash remittance on the basis of the new CreaLog application can be carried out in 90 seconds – without anyone in the Service Center being involved!“