Customer Service Portal
Relieves the call center staff of routine tasks and procedures
"Prequalification" – intelligent routing of incoming calls to the right service expert
Efficient handling of peak call volumes - e.g. before the start of popular programs or sports events
Automated pay-per-view and pay-per-channel orders
Forwarding the orders to the activation system
Prize competitions and special offers - Auction, Best player voting
Technology at a glance
- Up to 60,000 calls per hour via voice portal
- Systems at two networked locations
- In total 840 VoIP- and 1200 PRI lines
- Speech recognition on 240 lines
- Integration with Siebel-Backend
Testimonial SKY
Frank Reimesch, Head of CRM Technology:
“For more than ten years now, the CreaLog Voice Portal has been a superb complement to our Sky Call Center. We use it for customer identification, pay-per-view orders and prize competitions. We activate the shows and movies that millions of customers a year specify without any waiting time, sometimes only seconds before the program starts.”