Voice self-services
Voice self-services simply means customer self-service over the telephone.
Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.
The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.
The company increases customer satisfaction since the caller is not sitting "endlessly" in the queue or running up against "Sorry just closed!".
Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.
Services of this type are widespread among telecommunications companies, particularly in the following areas:
- Credit query and top-up
- Configuring the cell phone for Internet, MMS, SMS and WAP
- Changing tariff
- SIM blocking
and many other, easy-to-set-up self-service or self-help functions.
Contact
Mr Michael Michler
Fon +49 89 324 656 -44
michael.michler(at)crealog.com