Our services for telecommunications companies

Companies now rely more and more on virtual contact centers in multiple locations with distributed agent workstations. The CreaLog Contact Center Suite for Cloud Services gives you as a network operator the ability to offer companies this added value from your network to meet their needs.

CreaLog Customer Interaction Suite Modules

The CreaLog Customer Interaction Suite with its intelligent ACD flexibly distributes calls to the agents (employees), irrespective of whether they are working in in-house or outsourced contact centers or at home workstations. In addition, the CreaLog voice portal (IVR) can be used to identify customer requirements early and meet them automatically around the clock by means of self-services.

The network-based routing of the CreaLog IN enables telcos to achieve much lower network load since there are no unnecessary routings to busy or inactive agents. Of course the CreaLog Multichannel Contact Center supports the distribution of contact types such as e-mail, SMS and fax to the call center agents. In addition to the Unified Communication add-on module, other add-on modules such as dialers, recording and speech analytics can supplement the portfolio on a project by project basis.

The CreaLog Contact Center Suite is based on the CreaLog media platform which many telecommunications companies have been using very reliably for years. The interface connection is effected either in traditional TDM/ISUP using SS7 protocol or in NGN / IMS.

Functions

• Complete carrier-grade Contact Center Suite consisting of ACD, IVR, IN and add-on modules
• Modular software automates many routine tasks
• Project competence and professional service during integration

• Complete turnkey integration into your VoIP or TDM network
• Connection to existing systems such as billing, OAM, host environments etc.
• Project solution with CreaLog standard modules with individual customization