Our services for telecommunications companies

Conferencing is an important VAS module for telcos and service providers.

CreaVoice Conferencing optimizes communications processes across the entire company, thereby delivering excellent service to employees, customers, partners and investors irrespective of the size, location and time of the meeting.

Conference services open up further sources of revenue for telecommunications companies and represent a sensible expansion of the range of services. We offer communications services, based on the CreaLog media platform, which combine audio and video telephony with web applications like chat or whiteboard.

The finished products are scalable on the carrier-grade platform and tailored to your requirements.

CreaLog Conferencing supports all forms of audio and video conferences such as: 

• Automated ad hoc conferences
• Operator-led conferences
• White label conferences
• Web conferences

Automated ad hoc conferences

The user-friendly web user interface provides fast and easy conference booking. All invitees automatically receive a meeting invitation by e-mail, SMS or on their mobile applications.

Operator-led conferences 

The ACD function in the CreaLog conferencing solution enables conference services with live operator support to be led by skill groups e.g. for conference booking requests in different languages. The chairperson user interface helps the chairperson to lead and guide the conference.

White label conference solutions

You want to ensure the satisfaction of your most important customers using a solution with your own branding that integrates seamlessly into your customers' business processes. This is easily done, thanks to the client capability of CreaLog conferencing. Tools and integration interfaces such as plugins for groupware (MS Outlook, IBM Lotus Notes), conference recordings etc. allow you to create customer-specific conference solutions using CreaLog Professional Services.

Web conferences

As a supplement to the audio and video conferencing solution, CreaLog web collaboration offers shared use of applications and joint editing of documents and presentations.

Solutions for mobile devices and mobile customers

Administrators can gain access to the CreaLog conferencing platform for mobile devices either using mobile apps or a mobile browser. Furthermore, administrators in countries where Internet-based administration is not possible can issue invitations and manage conferences by dialing in and using speech recognition.

Features

• HD Voice and HD Video ready
• Device-independent
• Carrier-grade scalable
• Incorporation into TDM/NGN and IMS infrastructure
• Maximum system stability