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Our services for telecommunications companies

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Viewer Participation TV, Contests and Voting

For many years, media companies count on the Vodafone mass-calling platform, powered by CreaLog. 

With almost 15,000 channels (spread over 3 sites) it is one of the largest and best performing in Europe. 

Whether it is "You bet?", the Eurovision or other major events, almost always the Vodafone platform is used when it comes to choosing the winner.

A similar CreaLog system with over 10,000 channels (spread over 12 sites) is operated by Swisscom.

Televoting / Contest

Who has not seen one of the many shows, phone-in programs and competitions organized by TV and radio stations as well as cell phone service providers in every country around the world? With the CreaLog televoting platform we offer network operators and service providers a real-time and load-proof televoting platform which reliably processes voice, SMS and web responses.

Interfaces for televoting

This added-value platform allows your media customers to substantially increase the appeal of their radio and TV programmes and competitions by means of interactivity and by involving viewers and listeners. Many votes and competitions run by major and well-known radio and TV shows at home and abroad have been running on this platform for years. The CreaLog televoting platform offers multi-channel voting for

  • Telephony
  • SMS
  • Web
  • Mobile apps and browser applications

The campaigns can comprise both simple voting systems and complex, multi-level games. The success of media events is heavily dependent on the ideas of the creative departments. Short-notice changes in the call flow or competitions are therefore the order of the day. It is possible to create applications flexibly to accommodate this by using the effective CreaLog dialog graphic editor (CDG).

Billing

The service numbers are usually billed directly using an online billing process. Detailed reports and statistics are critical to making the most of the campaigns and also facilitate rapid reactions.
CreaLog also offers processes via the diameter interfaces (e.g. billing for prepaid cards). 

Functions

  • High-load capability up to over 2000 calls and SMS per second (certified for 1680 CAPS)
  • High degree of scalability
  • Voice recognition on all channels
  • Hot button function
  • Recording function for subscribers and winners
  • Multi-client capability
  • Real time reporting and counter functions
  • Blacklist function
  • Rollback function and disaster recovery
  • Redundancy concepts

Benefits for telecommunications companies

  • Complete turnkey integration into your VoIP or TDM network
  • Connection to existing systems such as billing, OAM etc.
  • Project solution with CreaLog standard modules with individual customization

Cloud Services – IVR

When looking at communications solutions, companies are increasingly asking for ways to route calls intelligently or to perform tasks autonomously.

As part of the CreaLog Contact Center Suite for Cloud Services, an IVR gives you as a network operator the ability to offer companies voice portal services from the network to meet their needs. A voice portal is user-friendly and available to customers at any time of day or night.