Televote 2.0 / Mass Calling
Fail-safe real-time voice portal environment for the phone-in and televote formats of the swiss radio and TV programs.
Reliable processing of all voice, text and website responses of the viewers and listeners.
Replacement of existing announcement and information applications – wake-up calls, floral tributes, stock exchange prices, horoscope details and traffic news.
Upgrade and consolidation for the infrastructure.
Technology at a glance
- Live televoting on 10,000 parallel lines
- Approved for 1,400 CAPS and 800 text messages (SMS) per second
- Speech recognition and text-to-speech on all lines in 3 languages (german, french, italian)
- Platform for SS7, SMS and Web-Interaction
- Complete integration into the operating and monitoring systems
- Integration into the billing architecture
Customer Service Line / Assisting IP
The Customer Service Line voice portal (IVR) provides A1 with flexible options for implementing changes simply and conveniently in the system configuration and the dialog flow.
Trouble-free CTI integration into the existing networked ACD.
High performing speech recognition, speech synthesis (text-to-speech) similar to natural language.
The use of "announcement before answering" allows free waiting with Assisting IP.
Used for reading out the directory assistance phone numbers.
Technology at a glance
- Redundantly setup voice portal systems
in Vienna, Linz and Graz - Each location equipped with 180 or 240 lines.
- About 30,000 callers per day either get the information needed directly on a self-service basis or be connected to the right department straight off
- Voice portal processing times average between 40 and 60 seconds<
Centralized Customer Service
Intelligent customer pre-qualification
Self-service offer for routine requests
(credit balance, credit expiry, top-up procedures, tariff information, SIM card blocking, service activation)
Provisioning of extensive statistical figures
(call center load, popularity of voice portal menu options)
Technology at a glance
- Redundantly designed and networked voice portal with 2,400 channels
- Redundant system architecture distributed over two locations
- Network management based on SNMP
- Connected via SS7 to Ericsson MSC
- Multilingual speech recognition (portuguese, english)
- Text-to-Speech (TTS) with Corporate Voice (individual voice)
- VoiceXML service creation environment
Mass Calling / Business Apps
Real-time and top load-bearing voice portal platform for voting and interactive Call-In formats.
Multi-tenant-capable web administration for:
Upload and download of services, announcements and files
Voice messages, reports, call detail records and system statistics
Administration of black lists and white lists for junk call protection
Direct provisioning of simple services via web front end
Announcements and skills-based routing (touch tone dialing or speech recognition)
Conferencing
Technology at a glance
- Live televoting on 16,000 lines
- TÜV certification for 1,680 CAPS
- Speech recognition and Text-to-speech on all lines
- Platform for ISDN, VoIP, SS7, 3G Video Operation
- Full integration into the operation, monitoring and billing systems
- Inbound services with caller identification
- Outbound campaigns with tens of millions of phone numbers