Customer Service Line / Assisting IP
The Customer Service Line voice portal (IVR) provides A1 with flexible options for implementing changes simply and conveniently in the system configuration and the dialog flow.
Trouble-free CTI integration into the existing networked ACD.
High performing speech recognition, speech synthesis (text-to-speech) similar to natural language.
The use of "announcement before answering" allows free waiting with Assisting IP.
Used for reading out the directory assistance phone numbers.
Technology at a glance
- Redundantly setup voice portal systems
in Vienna, Linz and Graz - Each location equipped with 180 or 240 lines.
- About 30,000 callers per day either get the information needed directly on a self-service basis or be connected to the right department straight off
- Voice portal processing times average between 40 and 60 seconds<
Testimonial A1
Alois Miedl, Head of Customer Service:
“The new voice portal on our hotlines means that about 30,000 customers a day are now getting the right information faster and easier than ever before.”
“With this innovative technology, we can continue to improve our customer service.”