Centralized Customer Service
Intelligent customer pre-qualification
Self-service offer for routine requests
(credit balance, credit expiry, top-up procedures, tariff information, SIM card blocking, service activation)
Provisioning of extensive statistical figures
(call center load, popularity of voice portal menu options)
Technology at a glance
- Redundantly designed and networked voice portal with 2,400 channels
- Redundant system architecture distributed over two locations
- Network management based on SNMP
- Connected via SS7 to Ericsson MSC
- Multilingual speech recognition (portuguese, english)
- Text-to-Speech (TTS) with Corporate Voice (individual voice)
- VoiceXML service creation environment
Testimonial Unitel
Amilcar Safeca, CTO
Amilcar Safeca, CTO:
„The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. In that process, CreaLog is helping us to offer our customers the best and most advanced services available in the market.“