Quickfinder

Trade & industry

Ordering systems

Trade and industry must ensure that all customers can be dealt with quickly, whether they are placing an order or contacting customer services. Voice portals allow customers to conduct simple business transactions on a self-service basis round the clock.

Automated switchboard

Large companies with numerous sites in particular benefit from having an automated switchboard system. This is available around the clock and assists with or even replaces the manual routing of telephone calls.

Service & helpdesk

Service and helpdesks need caller pre-qualification, queuing systems and the automated answering of simple questions using an FAQ system.

We explain how it all works!

Bonus programs

For many years now, the PAYBACK bonus program has relied on a CreaLog solution for customer services.
Changing your address and PIN number, checking your total number of points and obtaining information on the delivery status of free gifts are just a few of the self-service functions on offer.

Solutions which improve the level of service and reduce costs

Automatic ordering systems intercept any overflow and save agents and other staff having to carry out straightforward routine tasks. As a result, they have more time to provide individual advice.

When things get busy, flexible queues offering plenty of variety entertain callers with interesting information and encourage them to stay on the line. If it should nevertheless take too long, a voice mailbox facility allows the caller to leave a message.

Despite its importance as a service tool, a helpdesk requires pre-qualification, intelligent queuing, a voice mailbox system and callback management if it is to provide an optimum customer interface. And ultimately, customer loyalty increases if no calls are missed.

Callback management enables customers not only to specify a time and date when leaving a message requesting a callback but also to have the details confirmed following a check in a database.

The customer service center's CTI integration ensures that the approved callback actually takes place at the requested point in time.

Industry expert

Mr Stefan Riesel

Fon +49 69 900288-13