Trade & industry

Automated telephone ordering systems

The product and customer numbers which are already found in the commercial sector can also be used in order to offer customers easy-to-use telephone ordering systems. After all, people often make a spontaneous decision to buy a product after seeing an advert etc., and having easy access to the ordering system is then a decisive factor in whether or not a purchase is actually made.

Voice portals allow exactly this spontaneity, enabling access at any time and from any location.

Thanks to the voice portal's direct link to the existing databases, the system acts as an additional access channel, with no need for major investment in the architecture already in place.

Example applications

• Ordering all kinds of products from a shop (e.g. TV home shopping)
• General order hotlines (e.g. in printed media or on TV / radio advertising)
• Stock maintenance (e.g. pharmacies, medical requisites)
• Requesting / returning equipment
• Information on delivery status