Auction TV
Automated planning, bidding and logistics system
Centralized system for phone, text message (SMS) and web bids
High system flexibility allows for last minute changes of auction sequence
Shopping with a choice of alternatives
Technology at a glance
- Two voice portals with 360 lines each
- Redundantly setup web and application server
- To show the bids being made on-screen, the TV company‘s graphics engine is controlled by the Voice Portal via an XML interface
- Interface to the management information system
- Direct hand over of orders to the logistics partner
Voice controlled service portal
Fully automated:
- Request points balance
- Request premium delivery status
- Order new member card
- Change address, email or PIN
- Custmer survey
Technology at a glance
- 24/7 customer service for the most important topics
- Speech recognition and text-to-speech on all lines
- Highest customer satisfation with the system
- Comprehensive statistics
- Continuous increase in call completion rates
Industry expert
Mr Stefan Riesel
Fon +49 69 900288-13
stefan.riesel(at)crealog.com