Voice self-services
Voice self-services simply means customer self-service over the telephone.
Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.
The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.
The company increases customer satisfaction since the caller is not sitting "endlessly" in the queue or running up against "Sorry just closed!".
Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.
IT hotline / helpdesk
IT hotlines are often "snowed under". Many callers are trying to find a solution to their problem at the same time. However, these are often recurring trivial problems or problems in the company's network that affect all employees.
CreaLog offers versatile support for helpdesks and hotlines:
- Automated password reset with or without voice biometrics (voice as password)
- Announcement of known faults or failures that is played to all callers.
Only new fault reports are passed on to the hotline - Automated information on the status of trouble tickets
- Alarm systems for on-call service
Employees are notified of a service incident by phone, e-mail, pager and SMS
Industry expert
Mr Stefan Riesel
Fon +49 69 900288-13
stefan.riesel(at)crealog.com