Unified Communications
Unified Messaging: voice mail, fax and text messages
CTI outbound: enables users to dial from their PC via Outlook
CTI inbound: triggers a pop-up (with caller data from Outlook) when a call comes in
Automated-Attendant: with natural-language controls, helping to relieve switchboard staff
Alarm mode: swift and same -time notification of a defined circle of people via landline or cellphone
Caller prompt and skill-based routing for BVG Call Center with speech recognition in complete sentences and everyday language
Timetable enquiries: automated travel announcements in the BVG Call Center by text -to-speech (TTS)
Technology at a glance
- Uniform, redundantly set-up server platform
- For around 10,500 telephones in the network
- Comprising 3,500 office lines and 7,000 technical service- points at the subway stations, along the actual track
- Timetable enquiries: reading out up to 1,000 connections a day
Testimonial BVG
Uwe Biedermann, project manager telecommunications:
„The hub of the new concept is Outlook. Using that p rogram, we can send a mail to the CreaVoice Server which then generates a fax or a text for immediate dispatch. In doing so, the intelligent system automatically creates a uniform cover sheet and attaches office documents or graphics files in the correct sequence. Voice message delivery is also one of the advantages provided by the new applications set-up.“
„Thanks to different ways of setting up time-controlled call routing profiles, I can use my PC to organize where and when I can be contacted. This user mobility feature is a most effective solution for a control center environment where somebody some where has to be available on a 24/7 basis.“
Industry expert
Mr Stefan Riesel
Fon +49 69 900288-13
stefan.riesel(at)crealog.com