13.02.2012 | CreaLog implements Biggest Contact Center Project in Germany
Presented at CallCenterWorld 2012 in Berlin
Call distribution for over 100,000 employees and 20,000 contact center agents CreaLog is currently completing the biggest-ever contact center project commissioned by a large federal authority in Germany. In cooperation with other well-known partners, the Munich-based system integrator has developed a central call distribution system for more than 100,000 members of staff and for all the authority's call numbers. In addition, CreaLog is setting up a Next Generation Contact Center for 20,000 agents working throughout Germany. The details of the highly sophisticated solution are to be presented...
20.01.2012 | Business process optimization and quality assurance for media portals
A new offer by CreaLog
Telcos and corporate customers who use media portals as a mass calling platform, as a contact center solution, or as a voice dialog system often face the same problem: complex and sometimes confusing process chains. And very soon the following questions must be answered if operation is to be safeguarded and diverse services are to be developed and managed: How is internal quality assurance performed for the services?How are new services developed or changes made? Are the processes consistent?...
20.12.2011 | Measure customer satisfaction in real time
CreaVoice Survey is installed at one of Europe's biggest online print shops and at a leading market research company
A high level of customer satisfaction is a key success factor in any company. However, measurements of satisfaction often fail due to the use of unsuitable key figures or the high costs of external surveys or “mystery calls”. CreaVoice Survey is the ideal solution because it supplies current data at any time and can be used flexibly for any kind of customer satisfaction survey or opinion poll over the phone. Currently, a major web-to-print company has opted for CreaVoice Survey at its London and Radebeul sites. And one of the biggest market research companies is rolling out...
19.12.2011 | The new CreaLog Next Generation IN Manager
Deployed in Germany's largest contact center project
CreaLog IN Manager - a solution for the management of call numbers and applications in the intelligent networks of telcos - will be deployed in what is currently Germany's largest contact center project. The system features a convenient web interface with simple to understand controls and informative diagrams, sophisticated management of rights and roles, and administration by smartphone (Android, iOS, Blackberry). What's more, the look-and-feel of the user interface can easily be customized to suit individual customer needs. The solution is deployed in a private cloud with...
31.10.2011 | A Corporate Voice for Africa
The UNITEL Voice Portal now Speaks with One Voice
Many organisations know the problem: They run a smoothly working voice portal using the pleasant voice of the organisation’s favoured speaker. However, every time announcement changes are needed at short notice the speaker has to hurry into the recording studio as fast as she can. If she is available at all at such a short notice, that is. If a different speaker is employed in her place, the result will be heard: The dialogue sounds unprofessional for the reason that different voices are heard speaking alternately and possibly not even with the same sound volume. UNITEL, Angola’s largest...
31.10.2011 | Customer-friendly Dialogue Design
Sparda West succeeds in remodelling their telephone banking
Sparda-Bank West eG and their more than 570,000 customers had always been quite happy with the organisation’s CreaVoice banking system. Voice recognition was working excellently, customers were served quickly, with a money transfer using the voice portal being carried out in 45 seconds, and the service ran under a toll-free number (0800). This satisfaction was certainly a reason for the front ranks the Sparda-Banks’ customer service had occupied for many years in the customer satisfaction survey, Kundenmonitor Germany. But as even a good thing can still be improved, Sparda-Bank West...
07.04.2011 | CreaLog receives Environmental Certification
Certified according to ISO 9001 and 14001
Nach einer erneut erfolgreichen Rezertifizierung des Qualitätsmanagements nach Norm ISO 9001:2008 erhielt der Münchner Voice Portal-Spezialist CreaLog nun zusätzlich auch das begehrte TÜV-Siegel für die unternehmensweite Umsetzung der Umweltmanagement-Norm ISO 14001. Damit bekennt sich CreaLog zur wachsenden Bedeutung einer betrieblichen Umweltpolitik auch für dienstleistende Unternehmen. Die umfangreichen Vorgaben der europäischen Norm werden bereits seit einiger Zeit in der betrieblichen Praxis umgesetzt. Der aktuellen Norm ISO 14001:2004 liegt das Konzept einer kontinuierlichen...
