22.07.2011 | ASC and Crealog Launch Speech Analytics Campaign for Quality Improvement in Contact Centers
Call Centre Expo 2010:
Munich/Germany – ASC (www.asctelecom.com) and CreaLog (www.crealog.com) are joining forces. Prior to the Call Centre Expo Show (www.callcentre.co.uk) in Birmingham, September 21-22, 2010, both companies will launch a joint quality and customer satisfaction campaign. ASC offers innovative solutions to record, analyze and evaluate multimedia-based communications while CreaLog provides comprehensive expertise in speech analytics. The campaign is designed to increase service quality and customer satisfaction in a measurable way. Early successes of this partnership include customer...
04.11.2009 | 4G - New Mobile Wireless Network ready to go out live
Multipoint Video Conference with LTE a Big Success at Mobile World Congress in Barcelona
Munich/Barcelona – Visitors to the Congress witnessed an impressive demonstration. A video conference between nine locations with high-definition pictures – and that by mobile wireless. As seen at the Nokia Siemens Networks (NSN) Pavilion at the Mobile World Congress 2010 in Barcelona where the solution from NSN and CreaLog, the Munich-based voice portal specialist, showed convincingly what the 4th Mobile Wireless Generation LTE (Long Term Evolution) is capable of – now and in the future. Thanks to high-speed 4G broadband, highest quality reception is a main feature of this new...
04.11.2009 | Prizes at the VMA Conference and from Dialogic
CreaLog's Cabfish Picks Up Two Major International Awards
Munich – It is solution based on state-of-the-art voice technology and it is raking in the prizes: "Cabfish – the Smart Cab Call" was awarded a silver medal at the European VMA Conference held in Zurich, Switzerland, and gained second place in the worldwide Dialogic “Innovator Award Contest 2009”. At the national level, Cabfish had already won first place at the Voice Contest 2008. Dialogic applauds CreaLogJim Machi, Senior Vice President Marketing at Dialogic, was one of the first to congratulate CreaLog for reaching the winners podium: "The judging panel feels this...
27.10.2009 | High tech Voice Portal for Angola
Angola's largest mobile provider UNITEL awards major contract to CreaLog
UNITEL SA, Angola's largest mobile provider with over six million subscribers, today announced that it has commissioned CreaLog, the Munich-based specialist company, with the implementation of a comprehensive Voice Portal System. In the course of a challenging selection process, CreaLog was able to stake its claim against tough international competition – and pick up one of the largest orders in its history. Thanks to the highly innovative technology from Germany, the fast-growing UNITEL will completely restructure its central customer service, deploying state-of-the-art voice recognition...
30.06.2009 | Kelag with voice portal for prepaid electricity customers
Recharge account by phone
With group revenues of € 934 million in 2007 and about 1400 employees, Kelag is among the largest industrial operations in Kärnten, Austria. The company is active throughout Austria as a provider of electricity and natural gas. Its subsidiary KELAG Wärme GmbH is a successful player in the heating business in all of Austria. Many of Kelag’s customers purchase “prepaid electricity”. This involves a special meter on which they can load credits. With each credit charge they receive a code which must be entered in the prepaid meter to unlock the electricity supply. The reason for this is...
05.06.2009 | Sparda Bank Voice Portal
The fastest funds transfer in Europe
Nuremberg / Munich - Sparda Bank reports a “European record” of a special kind: many users of their telephone banking system need just 45 seconds to complete a funds transfer. This includes dialing the voice portal, secure authentication, the transfer order itself and order confirmation. Compare this record time to Internet banking! There it takes longer just to boot the PC. The following example shows how such a turbo transfer The customer is authenticated for telephone banking with Sparda Bank using the account number and telephone PIN.After the balance is stated,...
