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Archive 2004
06.12.04 | 1, 2, 3…Sold! CreaLog Voice Portal Powers Germany’s First Interactive Television Auction Channel
Framingham, MA — December 6, 2004 – NMS Communications (NASDAQ: NMSS), a leading provider of technologies and solutions for enhanced services and efficient networks, and CreaLog, a leading European supplier of voice portal solutions, announced that 1-2-3.TV (www.1-2-3.tv), the completely new German interactive television shopping experience, is using CreaLog’s voice portal and CRM solution platform (www.crealog.com) with NMS’ Open Access™ platform (www.nmscommunications.com/OpenAccess) as the underlying architecture.
For the first time, German consumers can determine their own prices for a variety of products by using 1-2-3.TV, an auctionlike service described by CreaLog as similar to “eBay powershopping on TV.” Like typical home shopping networks, viewers are presented with a selection of items for sale, such as clothing, sporting goods, cosmetics, home improvement items, and gifts, but because the price shown is only a minimum to start the bidding process, the similarity ends there. Customers can then offer their maximum price by telephone using the high performance CreaLog voice portal and CRM solution, built on NMS' flexible, open, and highly scalable Open Access platform.
To see what all the excitement is about, visit www.1-2-3.tv/index.php?id=37 for a live feed of 1-2-3.TV, which will be available until 12/15/2004.
16.08.04 | Powered by Technology from NMS Communications, CreaLog Delivers Europe’s Most Advanced High Volume Network Voice Portal to Arcor
Germany’s 2nd Largest Telecom Provider Now Offering Hosted Solutions for Businesses, Handling Up to 100,000 Calls Per Minute for Tele-voting, Gaming Services
NMS Communications, the leading provider of technologies and solutions for enhanced services and efficient networks, and CreaLog, a leading European supplier of voice portal solutions, today announced that Arcor AG, the second largest telecom operator in Germany, is now providing a range of new voice and data services to businesses and consumers using CreaLog’s high-volume voice portal based on NMS’ OpenAccess™ products. Services now offered by Arcor include:
- Content management services, allowing businesses to update and manage content on their own campus server or use a web browser to deliver this content via web or phone in natural language through Arcor’s voice portal
- Customer Relationship Management (CRM) system services, including intelligent call routing and outbound telemarketing
- Value-added interactive services for TV and radio, such as voting and gaming
The high performance CreaLog system, built on NMS’ flexible, open, and highly scalable OpenAccess platform, has demonstrated its ability to handle up to 100,000 calls per minute, a necessity for the mass calling events such as opinion polls, charity events, gaming and telemarketing campaigns increasingly being used by smart operators like Arcor to stimulate traffic and generate revenue. And because CreaLog’s system is VoiceXML-based, Arcor’s customers can administer and manage both CRM applications, content management systems, and interactive events completely and in real time.
18.03.04 | Voice Portal in seven languages improves service of CSA - Czech Airlines
A solution by the Voice portal specialist CreaLog helps the CSA - Czech airlines substantially to offer its customer a comprehensive 24h service. CreaLog realized at the Ruzyne airport in Prague a multilingual flight schedule information and booking system for the airline, which carries approximately 2.9 million passengers per year.
Just call to fly
After an extensive test phase, which proved the superior recognition rate of the CreaLog Voice Portal, CSA bought this solution from CreaLog. Which is of great importance to CreaLog sales director Martin Vennik, because the CSA will offer their customer the new services in seven languages: "The Voice portal asks the customer e.g. for his destination or departure airport and the day of travel. It then gives the caller the desired travel details and allows to make a reservation.
Ahead of the competition - through a Voice Portal
Dan Plovajko, Director Externel relations for the CSA, underlines the value of the successful co-operation with CreaLog for his company: "As one of few airlines in Europe we increase our competitiveness in air traffic and passenger service - through our new call center. I'd even like to state that our Voice portal is a singular solution, both in the Czech republic and in all of Europe."
More details on the project can be found in this article by IandC world magazine.
05.01.04 | Voice Portal specialist CreaLog becomes first HiPath Ready PREMIUM Partner
Munich based CreaLog, a specialist for Voice Portals, is the first
Siemens HiPath Ready PREMIUM Partner.
This new seal of quality is reserved to companies who (re-)certify their products annually in the Siemens test labs and have been constantly graded ‚HiPath Ready Advanced Partner' for more than 3 years.
Wolfgang Rebert (CEO, CreaLog), Klaus-Peter Tuchscherer, Head of the HiPath Ready Team at Siemens ICN and Michael Kloos (CEO, CreaLog) during the contract signing and the presentation of the certificate.
With more than 250 customers in twelve European countries, the market leader CreaLog possesses broadest Know-how in the Voice Business. More than 10 years expert knowledge of CreaLog, with natural language understanding Voice Portals interfacing telephony, data bases and the internet, result in both, standard solutions for all branches as well as tailor-made integrations for their customers.
Klaus-Peter Tuchscherer, team-leader of HiPath Ready at Siemens ICN, defines the aims of this exclusive partner program as follows: "Towards our customers the PREMIUM qualification particularly points out:
"Companies who choose the implementation of a CreaLog Voice Portal together with a HiPath communication system or the ProCenter CRM solutions, can count on mature and high performing technology, which meets highest requirements!"
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