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Archive 2006
21.07.06 | Telekom Austria Deploys Nuance Speech Solution for its Customer Care Service
Systems Integrator CreaLog Relies on Text-to-Speech and Speech Recognition Solutions from Nuance to Automate Customer Care Center, Handling over 30,000 Calls per Day
AACHEN, Germany, July 21, 2006– Nuance Communications, Inc. (NASDAQ: NUAN), a global leader in speech and imaging solutions, today announced that its software solutions are being used to power an innovative speech portal that manages more than 30,000 customer enquiries daily for Telekom Austria. The project was implemented by CreaLog, a leading solution-house for voice portals, CTI solutions and unified messaging for telecommunications call centers, banks and insurance and utility companies.
Through this Nuance-powered service, Telekom Austria’s customers can now receive the information they require more easily, with everything being delivered through the caller’s voice commands and dynamic, computer-generated responses. As an example, callers can check costs of services, check the status of downloads or order information material. This implementation demonstrates Nuance’s strong capabilities in high-end speech recognition and text-to-speech software, and further establishes the unmatched performance of Nuance® technology to handle high call volumes.
Telekom Austria conducted a thorough competitive process before ordering the Nuance-based solution from CreaLog. The system, after an extensive testing process, was then implemented by CreaLog in three different locations, all of them controllable by the caller’s voice. Each portal uses Nuance’s high-end text-to-speech and speech recognition software.
Telekom Austria focused on several key requirements for the new voice portal solution:
- A flexible system that where the configuration and dialog design can be easily modified
- A trouble free CTI must be integrated with the existing networked Aspect ACD solution
- Speech recognition must be of excellent quality and accuracy and the speech synthesis (text-to-speech) must closely correspond to natural language.
Alois Miedl, regional manager customer care, Telekom Austria, said, “The new capabilities and performance that this speech application brings to our hotlines means that we can handle volumes of around 30,000 customers every day, with the potential to handle many more callers. This is a great step for us in delivering much better customer service and experience for our customers.”
Michael Kloos, managing director, CreaLog, said, “The order of Telekom Austria demonstrates again our leading position in providing Voice Portals for telcos, after implementing Europe’s largest mass-calling platform for the Vodafone company ARCOR, second largest fixed-line telco provider in Germany, only a few months ago.”
Peter Hauser, general manager and senior vice president, Nuance Communications International, said, “This service further demonstrates how important speech technology has become for handling every day tasks easily while providing immediate value to callers. We are looking forward to working closely with Telekom Austria alongside our Voice Portal Partner CreaLog and we are very pleased to be part of such a high-profile and integral project.”
About Telekom Austria
With total managed revenues of roughly EUR 4.4 billion and roughly 15,600 employees in the financial year 2005, Telekom Austria is the largest telecommunications company in Austria and also one of the leading corporations in this country. Telekom Austria AG has been listed on both the Vienna and New York stock exchanges since November 2000. For more information, please visit www.telekom.at.
About CreaLog
CreaLog is the leading provider of Voice Portal solutions in Europe, with references in 16 countries. CreaLog's VoiceXML-based and web-controlled Voice Portals are running at more than 320 leading customers across 30 sectors. They use natural-language speech recognition and next generation Text-to-Speech. CreaLog’s Voice Portals, Unified Messaging and CTI-Solutions for Enterprises and Carriers with more than 31.000 installed Lines, achieved the “Best of CeBit 2005 and 2006 Award”. CreaLog’s customer Sparda Bank received the “Bankmarketingpreis 2005”-Award for their best-in-class Phonebanking Solution “CreaVoice Banking”. For more information, please visit www.Crealog.com.
About Nuance Communications, Inc.
Nuance is the leading provider of speech and imaging solutions for business and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of Nuance’s proven applications. For more information, please visit www.nuance.com.
27.04.06 | CreaLog awarded "Nuance Partner of the Year"
Today, CreaLog was honored Partner of the Year DACH on the Nuance Conference “Conversations 2006”.
Nuance’s first European Partner Awards recognised companies whose speech solutions improve customer satisfaction, increase overall caller experience and provide clearly measurable results.
During the ceremony, Nuance underlined the long lasting and fair partnership between the two companies, the resulting large know-how of CreaLog with Nuance speech recognition and the excellent common business in Central Europe.
Nuance: “Starting with the 1st speech deployments on Phillips technology, Crealog stayed loyal to the Nuance technology offering in Germany until today. As one of the leading speech solutions vendors in the German speaking market, Crealog successfully delivered hundreds of speech deployments and won numerous awards for their high quality delivery.“
24.04.06 | NMS Communications Powers CreaLog’s Award-Winning Interactive Video Response Solution
Framingham, Mass., USA NMS Communications (NASDAQ: NMSS), a leading provider of communications technologies and solutions for converged and mobile networks, today announced CreaLog, a leading provider of voice and video portal solutions, is using NMS’s Open Access video platform to power its CreaVoice Interactive Video Response solution. Last month, CreaVoice captured the “Best of CeBIT Award 2006” in the speech processing category.
CreaVoice allows popular applications like video conferencing, video chat, video voicemail and video streaming to be controlled by speech. Using either spoken input or touchtone to navigate in real time through the application, the caller can both hear results and see them displayed on their mobile phone screen. According to Teletalk magazine, CreaVoice was selected for the best of CeBIT award for having an extremely innovative solution that merges traditional voice portal technology and interactive video telephony.
CreaVoice is powered by NMS’s CG 6565 video platform. The CG 6565 is an ideal platform for scalable and highly-reliable telephony and video solutions such as the CreaVoice Interactive Video Response solution.
“CreaLog solutions have a reputation for excellence, and this is the second consecutive year that CreaLog has won the Best of CeBIT Award,” said Michael Kloos, managing director of CreaLog. “To ensure we continue to produce truly best-of-breed solutions, we rely on partners like NMS to deliver leading-edge voice and video technology.”
“Our CG 6565 is a very rich but easy-to-use development platform. Thanks to this ease of use, CreaLog was able to bring the award-winning CreaVoice solution to market within a very short period of time,” said John Orlando, chief marketing officer for NMS. “CreaLog seeks out true industry leaders to power its solutions, and we look forward to continuing our long-standing partnership with the company.”
About CreaLog
CreaLog GmbH, a leading provider of voice portal solutions, has many years of experience with natural-language voice portals in Europe, with more than 300 customers across 30 industries. CreaLog received the “Best of CeBIT” Award in 2005 and 2006 for outstanding excellence with its “speech processing” solutions.
About NMS Communications
NMS Communications (NASDAQ:NMSS) is a leading provider of technologies and solutions for mobile applications and infrastructure. NMS develops products that enable new mobile voice, data and video applications and improve the performance and quality of wireless networks, helping our customers grow their revenues and profits. Visit www.nmscommunications.com for more information.
13.03.06 | Best of CeBIT Award for CreaLog
At CeBIT 2006 CreaLog captured the "Best of CeBIT Award 2006" for the solution "Interactive Video Response".
According to the periodical Teletalk, the extremely innovative Voice Portal solution, merging traditional Voice Portal technology and Video telephony, was unanimously chosen as this year's winner in the category speech processing. The winners in the other categories were:
Siemens Communications with "Hipath Biz IP V1.0"
SAP with a CRM-on-demand solution
T-Com with the solution "value added auction"
CreaLog has won this Award for the second consecutive year! Last year, CreaLog received the prize for its interactive Auction-TV solution, which is already in use at two TV-stations.
1 Bild fehlt!!!
Interactive Video Response as a worldwide novelty at this year's CeBIT!
Based on a multi-modal VoiceXML platform, CreaLog now merges Voice Portal applications with interactive Video telephony. CreaLog thus expands the purely acoustic Voice Portal dialog with a visual layer:
Navigation by speech recognition and response by a picture or movie sequence!
CreaLog offered an initial look at this brand-new solution at CeBIT 2006. Users of an UMTS/3G capable mobile phone experienced the dimensions of this trend-setting development live: The menu options of the Voice Portal were presented and described in small film sequences. By voice input or touch-tone, the caller navigates through the application in real time and not only hears the results but also sees them immediately on the display of his mobile! The caller can record and replay video and audio sequences, depending on the application, either synchronously or asynchronously.
Unlimited applications
Voice dialogs can now also be moderated on the Mobile display, to facilitate the operation. Mobile carriers for example, can simplify the setup of Voice or Video mailboxes substantially, by guiding the customer visually step-by-step through the menu.
But that is only one example from a broad variety of solutions for this unparalleled synthesis of Voice and Video presentation. No limits are set to emotional customer communication: cinema reservations with trailer preview and individual choice of seats, walk into a "virtual bank" or other shops or toggle through the TV program which you will later watch at home. All on a mobile UMTS/3G device.
New, exiting interactive games on the phone are another option. A completely new, emotion-filled dimension of "fun-on-the-phone" thanks to the attractive visual representation on the Mobile display and enabled by the versatile possibilities of comfortable speech recognition and control comes to life. And even better: no installation or download of software is necessary.
Technological leadership
The proven CreaLog Multimedia-Portals support all common standards such as the 3G-324M standard for interactive Multimedia services, H.245 for call control, MPEG-4 and H.263 for video and AMR and G.723 for audio. Thus attractive applications such as Video Conferencing, Video Chat, Video Voicemail or Video Streaming can be controlled by voice!
Due to high data compression, network operators and providers of value added services can offer their customers these individual, interactive services with full mass-calling capability.
The modular structure of the multi-modal VoiceXML platform from CreaLog lets you activate the Interactive Video Portal functions at short notice on any CreaLog Voice Portal.
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