Current News

20.10.08 | Voice Days 2008: CreaLog wins Voice Award and Voice Contest

HypoVereinsbank Telephone Banking and "Cabfish - the smart cab call" convince expert jury

Wiesbaden / Munich - CreaLog is pleased to announce two new awards for it's Voice Portals: The telephone banking of HypoVereinsbank realized by CreaLog was labelled 'Best Enterprise Service'. 'Cabfish - the smart cab call' won the 'Voice Contest' against renowned competitors.

Voice Award for HypoVereinsbank and CreaLog
The CreaLog telephone banking solution at HypoVereinsbank (member of Unicredit Group) was lauded "the best voice automation of customer and business processes," by the high-level expert panel on the Voice Days 2008. "In particular, the system convinced the jury with it's advanced speech recognition and a successful dialog. The voice portal offers sophisticated self service for customer access to accounts, such as transfers, account balances or the query of stock prices. The HypoVereinsbank phone banking shortens the processing times for customers throughout the dialog by the recognition of up to three input parameters within a user's utterance. "In addition, there is a context-sensitive help, that permits a quick orientation of the user", says the statement read out during the award ceremony.

Voice Contest winner for the best development team:
'Cabfish - the smart cab call'

In the Voice Contest each year the best developers compete with their speech enabled innovations in mobile services, integration of voice and Web and voice biometrics. ,Cabfish - the smart cab call' convinced the team of experts from the Fraunhofer Institute as well as the Voice Days attendees. So CreaLog and Cabfish finished the contest as as victors. Cabfish enables an intelligent and comfortable cab call by simply pressing a taxi icon on a GPS-enabled mobile phone, as demonstrated with an iPhone. Dr. Bernd Planner, head of project development at CreaLog explains the application: "Using state-of-the-art speech recognition technology the cab is ordered at the local taxi dispatch in local language. In the voice portal dialog the exact address of the customer is transmitted. The confirmed order, including the estimated time of arrival of the taxi is then displayed on the customers mobile phone. The Voice Portal acts as a 'taxi butler' in the background handling the entire ordering process for the customer, who doesn't have to worry about communication in local language."

17.06.08 | Four times 'HiPath Ready' for CreaLog Voice Portal

Munich - A whole series of successful certifications reports the Voice Portal specialist Crealog: Siemens four times certified the voice portals of the Munich based partner as 'HiPath Ready'. The international Siemens testing laboratory in Brussels confirmed the smooth operation of the CreaLog voice solutions with the interfaces of latest versions of the HiPath communication systems.

The certification covers HiPath 8000, the real-time IP system from Siemens, the systems HiPath 4000 and HiPath 3000 for medium-sized enterprises, as well as the Contact Center Solution HiPath ProCenter. Several days the Siemens HiPath Ready Lab in Brussels tested the interaction with the CreaLog voice portal "through its paces", where the interfacing scenarios corresponded with practical requirements.

"Leading supplier for Siemens"
In the current 'Technology Partners Solution Guide' Siemens presents the successful partnership as follows: "With over 400 customers of all sizes and sectors CreaLog is the leading supplier of voice portal solutions for Siemens. Corporate customers, call center and network operators - they all benefit from the extensive experience with the integration of voice portals with HiPath and ProCenter solutions, CTI middleware and IT architectures. Crealog stands out for it's many years of experience in voice user interface design, voice recognition and text-to-speech of all major brands.

Here you find details of the certificates.

11.03.08 | CreaLog again wins 'Best of CeBIT Award'
Voice innovation VoiceBot convinced the expert panel

Munich / Hannover - For the innovation "VoiceBot" the voice portal specialist CreaLog was once again awarded a "Best of CeBIT Award" in Hanover.

After 2005 and 2006 CreaLog won the prize in the category "speech processing" for the third time, awarded by the telecommunications magazine TeleTalk. VoiceBot convinced the jury with exceptional skills in implementing natural language information, FAQs and chat systems on the phone.

Particularly operators of phone service or information hotlines will be using this CreaLog solution. Prerequisite was the development of a new voice portal dialog logic. It allows to analyze even free and vaguely worded questions of the caller and immediately give the appropriate response. CreaLog VoiceBot can use the same database to answer questions, as FAQ pages ("Frequently Asked Questions") on the Internet.

For the provider of a FAQ or Information System this creates additional value, since apart from the information on the Internet, frequently asked questions can also be answered automatically by the Voice Portal. And this without additional expense on updating the database - because it is always as up-to-date as on the Internet.

CreaLog VoiceBot also enables the rapid deployment of FAQ Voice Portal solutions for new or additional subjects, with the simple addition of key words and the associated responses. The crucial factor: the sophisticated CreaLog voice dialog logic can be retained, regardless of the content! VoiceBot can be applied for independent information systems, as well as an addition to existing Voice Portal systems for automated business processes.

31.01.08 | Price check by call!

Have you ever stood in front of a shop and asked yourself if the "super special offer" is really such a good deal?
You have?
Then you can benefit from the new telephone price information service from billiger.de.
Calling 09001billiger (0900124554437) from within Germany enables you to check right away whether the product in front of you is really the bargain you hoped for.
Your first call is free of charge!

If you name manufacturer and product, the new voice portal service will tell you the retailers with the lowest prices, and connect you to a retailer right away, if desired. Furthermore, the price information is sent to your cell phone right away by text message.

Give it a try!

The voice user interface and dialog design for the price information were created by CreaLog. The service is hosted on the largest intelligent voice portal platform in Germany at Arcor.