Contact Centers
Call Centers – the company's voice
Whether they are internal or external service centers, contact centers have one thing in common: they are the voice of the company and ideally also a profit center in which the maximum possible successful customer contacts take place. Increasingly complex services are handled in contact centers.
The range of services has long extended beyond simply accepting customer calls and providing customer hotlines:
fulfillment is the keyword here – and by taking on all the tasks that arise after the actual customer contact, the value chain is extended.
Highly specialist information and helpdesks for the customer contact
The agents' work can be broken down into outbound, i.e. active telephone contact, and inbound, accepting customer calls. It includes marketing, collecting statistical data or sales and customer service. Other tasks arise from internal and logistical processes.
CreaLog solutions for efficient contact and service centers
CreaLog's Next Generation Contact Center solutions support call centers' day-to-day work for example by distributing incoming customer contacts across all means of communication (such as phone, e-mail, fax, letter and social media) and real-time statistics.
CreaLog solutions are successfully used in customer satisfaction surveys for quality assurance of the customer contacts in call centers and helpdesks. CreaLog's comprehensive competence in voice recognition in over 40 languages can be seen in call recording and subsequent analysis using Speech Analytics.
Conferencing and unified messaging solutions supplement the call center infrastructure with unified communications solutions from a single source.
CreaLog Customer Interaction Suite
The CreaLog Customer Interaction Suite accepts contacts such as calls, Internet and e-mail inquiries, SMS, fax and letter. It classifies the contacts, automates recurring processes and then routes the contacts to the appropriate employee in the front office, back office or expert teams for further handling.
The comprehensive solution for routing all contacts
Would you like to...
- Standardize your customer contacts?
- Optimize your corporate resources and employees?
- Turn your IT infrastructure into a customer support backbone?
- Improve customer support processes?
- Create long-term customer appeal through personalization?
- Increase the visibility of performance?
Then CreaVoice Next Generation Contact Center is the solution you need!