Automated Customer Surveys
CreaVoice® Survey
The fast and cost efficient customer survey or opinion poll
Highlights
- optimized phone service by automated customer survey or opinion
poll
- either at the end of a conversation or as an outgoing call by
the voice portal
- complete or partial recording of the dialog
Do you know how happy your customers are today with your phone service?
Many companies already permanently monitor the quality of their customer
service. They rely on automated polls at the end of the conversation
with the support agent in the help desk or call center. The customers
are tranferred to the CreaVoiceSurvey system right after the conversation
with the agent. Here they are encouraged to answer a few questions
and to judge the previous conversation using school grades.
| The questions are administered and
set up via a Web-based user interface. It offers of various
grading systems, such as grades 1-6 or grades 1-9. This ensures
maximum flexibility. Even the necessary sound files with the
questions can be easily managed, updated and activated with
your webbrowser. The statistics are always up-to-date and also
available via browser access. |
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Special feature of CreaVoice Survey:
Once the rating by the customer drops below a defined threshold
level, the customer is encouraged to leave an additional comment.
This makes more information about the reasons for dissatisfaction
available. The comments are archived for later processing.
Suited for any kind of survey or opinion
poll
CreaVoice Survey can be used flexibly for any type of
customer satisfaction or opinion poll. Be it as a stand-alone solution,
that actively calls customers outbound or inbound as a customer
satisfaction survey at the end of a conversation with a customer
service agent. The recording of customer comments can be recorded
on the voice portal itself or through affiliated voice recording
systems.
CreaVoice Survey is available in english and german. More languages
will follow soon.
Features
uses an easy-to-use web-based wizard, allowing:
- call centre customer satisfaction surveys
- market research
- e-voting
Benefits
- cost-effective way of managing your customer relationships
- enhances communications with your customers
- keeps you listening to the marketplace
- fits your CRM strategy
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