Auto Attendant
CreaVoice® AutoAttendant
Fast and reliable connections
Highlights
- Offers direct accessibility of your employees
- Accepts all incoming calls 24h a day
- Deals with a time-consuming, routine job
- Additional information like address, e-mail, extension can be supplied
Are the operators in your organization overloaded with calls? Have the rising costs of operations resulted in cutbacks and compromises in customer service? Are your customers forced to weave through a maze of touch-tone menus or sit through extended hold times to reach a live operator? If so, you’re likely losing valuable customers every day, and its time to consider new alternatives.
CreaVoice® AutoAttendant integrates seamlessly with existing digital or analog telephony infrastructures as well as with IP networks and call center environments. By quickly directing calls to their appropriate destination, speech-enabled auto attendants help customers cut through the clutter of touch-tone mazes -- decreasing hold times, increasing caller satisfaction, and effectively reducing costs throughout the organization.
Use natural language like: "I'd like to talk to Mr. King in the sales department" or "Please connect me to someone from marketing" and your call will be put through immediately.
Alternatively ask for additional information like extension, fax and mobile number or the e-mail address of the requested person and listen to his or her postal address.
The system accepts calls 24 hours a day. Its speech recognition works reliably, thus unburdening the switchboard staff. Peak loads in call centers as well as night and weekend periods can easily be covered. The system can be expanded individually by a CreaVoice® UnifiedMessaging System. Also, callers can be pre-qualified by the speech processing unit.
The system’s open architecture allows various adaptations and expansions according to your changing demands.
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