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Voice Portal
 CreaVoice® Voice Portal Plattform (IVR)
Our platform for your Voice Portal is based on standard components
in 19" industrial PCs. Only high grade components e.g. by HP, Dialogic are used.
Benefits
- Reduce staffing expense and increase agent productivity by automating routine requests
- Increase overall capacity without increasing costs or personnel by offering additional in-queue service options
- Provide customers with real-time access to information and services 24x7x365 through automation
- Build customer loyalty by giving repeat customers fast access to the information they need on a regular basis
- Integrated natural language recognition and text-to-speech
- Modular, expandable design
- Open interfaces, manufacturer independent
CreaVoice® Voice Portals are powerful conversational dialog systems that connect the world of telephony with that of data processing. They work just like agents in a call center: They take calls and respond to the wishes of their customers. The system accesses databases and thus exchanges data with the caller.
A
Voice Portal identifies the calling line number and analyzes and evaluates the called line number. It also protocols whether a call was rerouted and by whom, and can respond accordingly. Sound files are played, messages recorded, and faxes sent and received.
Using speech recognition, CreaVoice® Voice Portals understand individual commands, names, numbers and number sequences.
Using text-to-speech, they read out text files to the caller, be it e-mail, web pages or any other kind of information.
With our CreaVoice® Voice Portals you have the world of modern telephony at your disposal. Based on many years of experience and know-how in all areas of system integration we provide made-to-measure solutions for your individual requirements.
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