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Voice Portal
CreaVoice® Voice Portal Plattform
Our platform for your Voice Portal is based on standard components
in 19" industrial PCs. Only high grade components e.g. by HP, NMS
or Dialogic are used.
Benefits
- Reduce staffing expense and increase agent productivity by automating routine requests
- Increase overall capacity without increasing costs or personnel by offering additional in-queue service options
- Provide customers with real-time access to information and services 24x7x365 through automation
- Build customer loyalty by giving repeat customers fast access to the information they need on a regular basis
- Integrated natural language recognition and text-to-speech
- Modular, expandable design
- Open interfaces, manufacturer independent
CreaVoice® Voice Portals are powerful conversational dialog systems that connect the world of telephony with that of data processing. They work just like agents in a call center: They take calls and respond to the wishes of their customers. The system accesses databases and thus exchanges data with the caller.
A
Voice Portal identifies the calling line number and analyzes and evaluates the called line number. It also protocols whether a call was rerouted and by whom, and can respond accordingly. Sound files are played, messages recorded, and faxes sent and received.
Using speech recognition, CreaVoice® Voice Portals understand individual commands, names, numbers and number sequences.
Using text-to-speech, they read out text files to the caller, be it e-mail, web pages or any other kind of information.
With our CreaVoice® Voice Portals you have the world of modern telephony at your disposal. Based on many years of experience and know-how in all areas of system integration we provide made-to-measure solutions for your individual requirements.
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