Voice Recording

Record and analyze conversations with CreaVoice^® Voice Recording

Benefits

• Conversation recording for dialog monitoring of and supervising call center employees -> Speech Analytics
• Conversation recording, also know as voice logging, call recording or call monitoring, for the logging of critical business processes

Continuous conversation recording is mainly used for critical business processes. These include blocking of credit or debit cards, money transfers and other important critical transactions. Emergency hotlines at police and firefighters can't do without voice recording for documentation purposes.

The CreaVoice^® search GUI allows you to search for call recordings and the related customer actions. The located recording can then be played on the PC.
As filters for the search are available:

• Phone number (also partial)
• Date and time (specific period)
• Customer Number
• Status (blocked, authorized etc.)

Individual adjustments to your business processes are available upon request.

We'll be happy to send you our list of references. Just send an eMail!