Banks & Brokers
Already implemented solutions include:
••• Legitimation ••• Managing current accounts ••• Phone banking •••
Phone brokerage ••• Bonus & discount programmes ••• Helpdesk ••• Service
for electronic payment terminals ••• Information services •••
Financial service providers from the following areas
- Investment Banking
- Central bank branch offices
- Savings Banks
- People and Raiffeisen Banks
- Fonds managers
- Discountbroker
- Bonus/Discount card systems
- Credit Card companies
use CreaVoice® solutions
CreaVoice® Banking
adds new dimensions of value to your conversational dialog system, delivering unsurpassed functionality in a stable, flexible, Windows-based application. With a push of a button or through voice commands, your customers can check on a deposit or account balance, find a CD rate, pay bills, transfer funds, trade in securities, check share prices and receive manifold information via voice control. Quickly and inexpensively, CreaVoice Banking will help you deliver superior IVR functionality to your customers, save your institution tremendous service costs, and unleash employee productivity.
The system is fully interactive, i.e. it recognizes individual words as well as entire sentences. Thus natural dialogs are possible and the caller is not limited to typing in numbers on his keypad.
When calls and transactions are recorded and documented on the recording system (Voice Recorder) it is possible to stop the recording while entering identification. Thus confidentiality is guaranteed.
If the customer needs the requested data documented on fax, the voice computer dynamically draws up an overview with the relevant data and then sends it via a fax server to the customer. If necessary, a customer can be directly connected to a personal consultant. The transfer is carried out with CTI integration so the consultant has all the relevant data of the customer on his screen via a screen pop-up or in his CRM tool.
We'll
be happy to send you our list of references. Just send an eMail!
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