Call Center
Already implemented solutions include:
••• Announcements ••• Waiting-Queue ••• Pre-Qualification ••• VoiceMailbox
••• UnifiedMessaging ••• Automated Ordering •••
Call Center of various sizes from the following lines of business
- Car hire
- Insurance
- Science
- Education & Health
- Trade & Industrie
- Tourism
- Media
- Ticketing
- Telemarketing
- Telecommunications
- Internetproviders and
- Administration & Public Utilities
count on solutions by the market leader CreaLog.
When the Call Center gets busy, flexible and varying waiting queues entertain and inform the caller. They motivate him to hold the line.
Without a fine tuned pre-qualification with speech recognition "skill based routing" can't be implemented in modern Call Centers. In all CreaLog Portals it can be easily implemented without programming knowledge and administrated by the Call Center supervisor or other staff.
An integrated VoiceMailbox or Unified Messaging system allows the caller to leave a message if he can't be served within time. Thus no call is lost.
Automated ordering systems care for the overflow and relieve agents and employees from simple routine jobs. This gives them time for a more personalized advice and help.
Our product CreaLog
Announcement automatically plays recorded messages to welcome
callers, to give information about your products and services, to
inform about opening hours, current technical problems or any other
important company news.
You can vary your recorded messages according to the time of day or the date or according to the direct number the caller dialed. In addition, the evaluation of originating numbers makes individual messages for VIP groups or special regional messages possible.
With the integrated dialog function the caller can select the different departments or help desk specialists via key-pad input (DTMF) or simply via speech recognition. While the caller is transferred, he or she hears music on-hold, information about your products or any other news from your company.
If there is no contact person available in the requested department the caller is given the choice either to wait or to leave a message on the integrated mailbox.
We'll
be happy to send you our list of references. Just send an eMail!
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