Voice Portal solutions
for your customer care services

Customers of telecommunications companies expect a perfect treatment of their telephone inquiries and problems. Only through the use of voice portal solutions these customers can be treated in a timely manner.

CreaVoice VoiceXML Media Portal
The CreaVoice VoiceXML Media Portal (VMP) provides announcements and waiting music for all PBX systems and contact center solutions. It performs pre-qualifications and acts as an speech enabled auto-attendant to forward the calls persons, groups and subsidiary bodies. It limits access using biometric authentication, provides the staff with CTI information on callers and offers callers the option to leave callback requests. Through the use of CreaVoice VMP callers access information in self-service very quickly and will always be connected to the right person. The receive quick answers to their questions. Be inquieries on supply or delivery of a product, information on a trouble tickets status or the recharge of prepaid cards.

The call center agents will be exempt from time-consuming and "boring" routine tasks. Customer satisfaction will increase through faster responses. Processes are simplified, time is saved and service levels will increase.

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