Help-Desk
Already implemented solutions include:
••• Incident announcements ••• TroubleTickets ••• Waiting queue •••
pre-qualification ••• Voicemail ••• User Help Desk •••
User Help Desks in the sectors
- Insurance
- Science
- Education & Health
- Trade & Industry
- Telecommunications
- Internet and
- Internetprovider und
- Administration & Energy supply
already count on our conversational dialog system solutions for years.
If major problems arise, the Help Desk is fast overloaded by the multiplicity of the calls. In this case, Incident announcement systems inform the caller of the predicted time to repair and give him the option to report so far unknown disturbances.
If a deeper integration is needed, a trouble ticket system can assign and administer trouble ticket numbers automatically. The caller identifies himself during the next call with his trouble ticket number and is directly transferred to the matching specialist.
In times of high call frequency, flexible, varied waiting queues entertain the caller with interesting information and motivate him to hold the line.
Without a sophisticated voice controlled pre-qualification, "skill based routing" in modern Call Centers is not realizable. The pre-qualification can be administered easily without programming knowledge on all CreaVoice® portals by Call Center administrators or other specialists.
An integrated VoiceMailbox
or Unified Messaging system allows to leave a message if the caller
doesn't want to wait any more. Thus no call is lost. CreaVoice®
Announcement allows the automatic announcement of greetings, product
information, services, opening times, current problems and other freely
selectable information. CreaVoice®
Announcement is, with its combination of dialogs, caller pre-qualification,
transfer, waiting queue and Voicemail, the ideal support for your
enterprise. It increases accessibility and service level, is easy
to configure and saves time, cost and personnel.
Additionally CreaVoice®
Comfort mailbox offers the possibility to react flexibly to inquiries
in a Unified Messaging solution based on your e-mail Client.
For deeply integrated solutions e.g. in trouble ticket or action request systems, we offer individually adapted interfaces and solutions.
Through CreaVoice®
Dialog Graphics you can continuously administer, maintain and
redesign your system adapting it to your changing demands.
We'll
be happy to send you our list of references. Just send an eMail!
|
