Industry & Trade
Already implemented solutions include:
••• Automatic Ordering ••• Time recording
••• Intelligent waiting queue ••• Helpdesk
••• Callback Management •••
Important industrial and trade companies from the sectors
- information technology
- telecommunications
- household appliances
- sports
- construction
- wholesale and retail trade
- gas production and distribution
use CreaVoice® Portals.
Automatic order systems intercept the overflow and relieve the agents and staff of simple routine activities. Thus more time remains for individually tailored advice.
Time recording systems can be also used by phone. They allow location independent time recording also for staff with changing workplaces or in organizations with many home-based staff.
Without a sophisticated voice controlled pre-qualification, "skill based routing" in modern Call Centers is not realizable. The pre-qualification can be administered easily without programming knowledge on all CreaVoice® portals by Call Center administrators or other specialists.
An integrated CreaVoice®
VoiceMailbox or Unified Messaging system allows to leave a message
if the caller doesn't want to wait any more. Thus no call is lost.
Callback management allows the customer to leave a recall request, stating time and date. The CTI integration of the customer service center guarantees that the assured recall takes place at the desired time.
We'll
be happy to send you our list of references. Just send an eMail!
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