Insurance
Already implemented solutions include:
••• Caller pre-qualification ••• Helpdesk ••• incident management
••• Unified Messaging ••• announcements and music in the waiting queue
••• News services •••
Important insurance companies from the following lines of business
- Primary insurance
- Material damage
- Life insurance
- All finance
- Reinsurance
use CreaVoice® Portals.
Without a sophisticated voice controlled pre-qualification, "skill based routing" in modern Call Centers is not realizable. The pre-qualification can be administered easily without programming knowledge on all CreaVoice® portals by Call Center administrators or other specialists.
Only through pre-qualification, intelligent waiting queue, Callback management and VoiceMailbox, the important service instrument Help Desk, offers an optimal customer interface. No call is lost, customer satisfaction rises.
If major problems arise, the Help Desk is fast overloaded by the multiplicity of the calls. In this case, Incident announcement systems inform the caller of the predicted time to repair and give him the option to report so far unknown disturbances.
Unified
Messaging by CreaLog allows voice controlled access to VoiceMail,
e-mail, fax and directories. Whether in the office or on the way,
voice controlled access over the phone, to all forms of communication
through a single user interface is always available.
In times of high call frequency, flexible, varied waiting queues entertain the caller with interesting information and motivate him to hold the line.
We'll
be happy to send you our list of references. Just send an eMail!
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