Public Utilities
Already implemented solutions include:
••• Meter reading ••• Pre-qualification ••• Fault Management ••• Callback
Management ••• Fax services •••
Important enterprises from the following lines of business
- Power supply
- Waste management
- Energy brokers
already use CreaVoice® Portals.
Send the meter reader to the customer? Evaluate sent back meter reading postcards? No, a Voice Portal avoids all this costly hassle and directly receives the meter readings of the customer by phone. You offer to your customer a 24 hour conversational dialog system. Time consuming date arrangements are made redundant.
Without a sophisticated voice controlled pre-qualification, "skill based routing" in modern Call Centers is not realizable. The pre-qualification can be administered easily without programming knowledge on all CreaVoice® portals by Call Center administrators or other specialists.
In times of high call frequency, flexible, varied waiting queues entertain the caller with interesting information and motivate him to hold the line.
If major problems arise, the Help Desk is fast overloaded by the multiplicity of the calls. In this case, Incident announcement systems inform the caller of the predicted time to repair and give him the option to report so far unknown disturbances.
Callback management allows the customer to leave a recall request, stating time and date. The CTI integration of the customer service center guarantees that the assured recall takes place at the desired time.
We'll
be happy to send you our list of references. Just send an eMail!
|
