Science, Education & Health
Already implemented solutions include:
••• Intelligent waiting queue ••• Voice enabled Auto-Attendant •••
Pre-qualification ••• Voice mailbox ••• Fault management ••• Information
services •••
Important enterprises from the following lines of business
- Universities
- Research
- Health Care
- Professional Hygiene
use CreaVoice®Portals for years already.
When the call center gets busy, flexible and varying waiting queues entertain and inform the caller. They motivate him to hold the line.
CreaVoice®
Announcement allows the automatic announcement of greetings, product
information, services, opening times, current problems and other freely
selectable information. CreaVoice®
Announcement is, with its combination of dialogs, caller pre-qualification,
transfer, waiting queue and Voicemail, the ideal support for your
enterprise. It increases accessibility and service level, is easy
to configure and saves time, cost and personnel.
Without a fine tuned pre-qualification with speech recognition "skill based routing" can't be implemented in modern Call Centers. In all CreaVoice® Portals it can be easily implemented without programming knowledge and administrated by the Call Center supervisor or other staff.
An integrated VoiceMailbox or Unified Messaging system allows the caller to leave a message if he can't be served within time. Thus no call is lost.
If major problems arise, the Help Desk is fast overloaded by the multiplicity of the calls. In this case, Incident announcement systems inform the caller of the predicted time to repair and give him the option to report so far unknown disruptions.
Interactive, voice controlled information and automatic reservation by telephone around the clock, relieve the staff from standard tasks and reduce the personnel requirements.
We'll
be happy to send you our list of references. Just send an eMail!
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