Value added services
The CreaVoice Carrier Grade VXML Media Portal from Crealog is a platform which can be
easily integrated in existing network infrastructures and future architectures via open
interfaces. It is ready today for the services of tomorrow.
Solution
- Highly scalable, flexible VoiceXML portal for network operators, telephone companies and
value-added service providers
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Use
- Hosting services
- Mass calling
- Value-added services
- Conferencing
- Unified communications
- SS7 and Assisting IP
- 3G video portal
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Benefits
- Flexible application development
- Multi-tenant capable
- Realtime reporting
- Highly integrated
- Administration via browser
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Operation
The operation of CreaVoice VMP is integrated directly in the telephony and data network of the carrier. To achieve the highest availability, we offer a redundancy and failsafe plan.
Integrated realtime synchronization enables the management of global information and
counters for mass calling and business applications. Version and software management
facilitate selective updating of applications during operation even with distributed locations and ensures that all servers are optimally synchronized.
The outbound module provides the option of carrying out large campaigns with several tens
of millions of call numbers on all voice portal channels in parallel.
The centralized statistics server handles logging and statistical records. All call information is saved here in a central database. Top performance is guaranteed by asynchronous client
access. If a network or database is unavailable, all records will be automatically updated later.
Application builder for VXML and mass calling
Mass calling and business applications with speech recognition, voice biometrics and text-to-
speech are created graphically with the application builder for VXML. Well-engineered,
mature tools and high-performance modules support teamwork and rapid prototyping for
optimization and analysis of innovative services.
Applications
Standard applications facilitate centralized provision of solutions for unified messaging,
AutoAttendant, conferencing and contact center functions. These applications open up new
opportunities for revenue and achieve high customer loyalty.
CreaLog has successfully implemented voice portal projects with over 400 customers who
rely on our professional services for their individual solutions. The professional services offered include consulting, training, project support, optimization support and 24/7 service.
Technology
- CreaVoice VXML Media Portal is scalable to more than 50,000 parallel telephony channels
- TÜV-certified for 1,680 CAPS (new calls per second)
- Continuous load capacity for 3 second calls, peak load capacity for 1 second calls
- A virtual platform distributed in several locations
- Even at full capacity: caller identification, realtime synchronization of all callers (for contests
and voting) and voice recording on all lines
- Dynamic resource utilization for speech recognition, voice biometrics and text-to-speech
- Telephony protocols: SS7 ISUP/INAP/SIGTRAN, ISDN, CAS E1/T1, SIP/SIP-TLS, H.323
and 3G-324M video
- Gateway functionality between telephony protocols with transcoding for voice and video
- Data interfaces: SOAP/XML, ODBC/SQL, HTTP/HTTPS, e-mail and many others on request
- Multi-tenant administration of users, customers and rights
- Application server for web front-end, web services and VXML applications
- Central database for configuration and reporting
We'll
be happy to send you our list of references. Just send an eMail!
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