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Milestones

Crealog Milestones

CreaLog takes pride in its 25 years of expertise in speech recognition and dialog design enabling complete voice control for companies and their customers. This is made possible by the integration of state-of-the-art speech and AI technologies such as speech recognition, natural language processing (NLP), speech synthesis, speech transcription and speech analytics.

On January 22, Michael Kloos and Wolfgang Rebert jointly found Crealog Software Entwicklung und Beratung GmbH. The project is an order hotline for the mail-order house Neckermann.

1993

Voice Portal for the interactive TV show Hugo at Pro7. TV Gaming in realtime

1995

At the Systems trade fair CreaLog presents the "CreaVoice SSP", a new product series with revolutionary speech recognition software.

1996

First telephone banking system for the East German Savings Banks and Giro Association (OSGV), now S-Direkt.

First voice portal for the customer service of the Pay-TV channel Premiere (today SKY Deutschland), with automated film order function available even last-minute before the program starts.

1997

On a CreaLog platform Mannesmann and Cyberlab-interactive/Burda create "mytalking-web", a system for reading out personalized web content like weather information and e-mail on the telephone - using text-to-speech output.

1999

The DAB Brokerage Voice Portal goes live at the IPO of DAB-Bank.

A CreaLog Voice Portal enables PAYBACK (today member of the American Express Group), Germany's leading bonus program, to provide 24/7 customer service.

2000

First ISO 9001 certification, later on ISO 14001 was added

2002

October 1, the auction TV channel 1-2-3.tv launches on a CreaLog platform with an interactive teleshopping concept, where customers determine their desired price via telephone, SMS or Internet.

2004

„Best of CeBIT 2005 Award“ for the TV auction platform 1-2-3.tv powered by CreaLog.

2005

TÜV Saarland certifies CreaLog's voice portal platform at Vodafone to be extremely resilient because, as one of the largest of its kind in Europe, it can handle 1,680 call attempts per second.

2007

A Service Center IVR is commissioned by Angolas largest Telco Unitel.

2009

CreaLog implements a contact center solution with central call distribution for more than 100,000 employees and 20,000 customer care agents distributed all over Germany at a major federal authority in cooperation with two large partners.

2012

CreaLog implements the largest Swiss speech recognition platform for multi-channel voting (Televote 2.0) for Swisscom.

2013

Ground-breaking Voice Portal for Germany's leading cable network operator UNITYMEDIA member of Liberty Global Group

2014

Business process automation for Versicherungskammer Bayern: electronic insurance confirmation by phone and SMS

2015

Swisscom's new Mobile Voice Recording service based on the CreaLog Mobile Call Recording platform enables banks to record mobile phone calls in compliance with stringent FINMA laws.

CreaLog and Versicherungskammer Bayern receive the German Stevie Award 2016 for their customer service solution.

2016

Live-Demo at CCW 2016 shows state-of-the-art transcription of telephone dialogs.

State-of-the-art customer service portal and mobile call recording for A1 Telekom Austria go live.

2017

A voice portal for Netze BW relieves the control centers of the energy supplier.

CreaLog Mobile Call Recording goes into operation at Deutsche Telekom in Germany and in six other countries.

2018

CreaLog and it's customers Deutsche Telekom, Swisscom, A1 Telekom Austria and PAYBACK receive 5 German Stevie Award 2018 for their customer service and recording solutions.

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