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SDP7 with state-of-the-art technology

New voice recognition technology takes customer service to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the fly" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to easily detect i key words on...

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Erfolgreicher Abschluss der CC Excellence 2018 in München

Die Roundtable-Tour endet mit einer Empfehlungsquote von 100%

3 Standorte, 150 Teilnehmer und 18 Roundtable-Runden. Das war die CC Excellence 2018. In Berlin, Düsseldorf und München diskutierten Contact Center-Experten in kleinen Gruppen ganz offen über neue Entwicklungen, Chancen und Risiken des Kundenservice...

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German Stevie Awards featured in INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award ceremony in Berlin.

For CreaLog, Managing Director Michael Kloos together with representatives of Deutsche Telekom, Swisscom, A1 Telekom Austria and PAYBACK received five of the coveted business awards, including two Stevie Awards in gold. This makes CreaLog one of the...

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RCS a Renaissance?

T-Mobile and Google rallying for universal Messaging, set to become the new standard

After its official launch at Mobile World Congress 2012, RCS (Rich Communication Service) RCS was slow in proving to be a truly global messaging platform. But now, with Google joining the ranks of RCS supporters, it's gaining momentum and poised to...

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IN & IVR - An unbeatable duo

Why the combination of IN and IVR offers real added value

At first glance, it seems IN (Intelligent Network) and IVR (Interactive Voice Response) ought to be considered separately. However, by combining these two products, you can achieve advantages that translate into real benefits for your customers.

IVR...

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25 Years of CreaLog - Part 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in the company's history.

Let's go back to the year 2000 and beyond:

2000
The CreaLog Voice Portal enables PAYBACK (today member of the American Express Group), Germany's leading bonus program, to provide 24/7 customer service.

2004
On October 1, the auction TV channel...

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5 Stevies for CreaLog - Glamorous gala in Berlin

A1 Telekom, Deutsche Telekom, PAYBACK and Swisscom celebrate with CreaLog

More than 200 guests celebrated the German Stevie Awards 2018 in a festive setting on May 27 at the Hotel Adlon Kempinski in Berlin. CreaLog has been awarded the business prize five times.

Gold in the "Company of the Year - Telecommunications"...

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State-of-the-art transcription

New CreaLog Platform 7 takes transcription to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the flight" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to detect important findings on...

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25 Years of CreaLog - Part 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in the company's history.

Time to look back at the early days:

1993
On January 22, Michael Kloos and Wolfgang Rebert found the company CreaLog. The first client is Neckermann, back then one of the leading mail order companies in Europe.

1995
CreaLog develops a system for...

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5 Stevies for CreaLog

Truly honoured - 5 accolades for CreaLog at the German Stevie Awards

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich. Presentation of the Stevies on April 27 in Berlin together with...

Small and medium enterprises (SMEs) guarantee the success of the German economy. According to current figures from the Federal Ministry of Economics and Energy (BMWI), SMEs generate around 35 percent of the total turnover of companies in Germany....

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Thomas Simoneit - Marketing
Contact Person

Thomas Sioneitthomas.simoneit@crealog.com
Fon: +49 89 324656-14

+49 89 324 656-0
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