CreaLog Logo
Home » Contact Center » News

News & Events

State-of-the-art transcription

New CreaLog Platform 7 takes transcription to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the flight" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to detect important findings on...

more details >>

25 Years of CreaLog - Part 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in the company's history.

Time to look back at the early days:

On January 22, Michael Kloos and Wolfgang Rebert found the company CreaLog. The first client is Neckermann, back then one of the leading mail order companies in Europe.

CreaLog develops a system for...

more details >>
5 Stevies for CreaLog

Truly honoured - 5 accolades for CreaLog at the German Stevie Awards

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich. Presentation of the Stevies on April 27 in Berlin together with...

Small and medium enterprises (SMEs) guarantee the success of the German economy. According to current figures from the Federal Ministry of Economics and Energy (BMWI), SMEs generate around 35 percent of the total turnover of companies in Germany....

more details >>

Teamwork for excellent customer service by voicebot

CreaLog receives German Stevie Awards for successful cooperation with PAYBACK and A1

The successful series of CreaLog at the Stevie Awards 2018 continues. Together with PAYBACK, we are delighted to receive the German Stevie Award 2018 in bronze for "Team of the Year in Customer Service".

The jury agreed in its reasoning: "CreaLog,...

more details >>

Golden month for CreaLog

Winning "Team of the Year" and "Company of the Year" Gold Stevies

Great success at the German Stevie Awards 2018:
CreaLog was awarded a Gold-Stevie as "Company of the Year - Telecommunications" for our MiFID II compliant Mobile Call Recording solution, now in use in ten European countries. Customers comprise...

more details >>

Thank you, Alexa!

Intelligent assistants increase the acceptance of voice technology in all areas.

"Who would like to thank his personal language assistant?", may one or two of you think now. That's right, that's rather unusual. However, not for the CreaLog voice portal specialists, because they see the current development around Alexa & Co. as...

more details >>

Speech recognition in customer service - can we do without?

CreaLog shows how to gain important insights into customer needs through speech analytics

In mid-November, the 11th "Erfolgreiches Contactcenter" event was held in Hanau for the 11th time. More than 120 customer service executives met with technology and solution experts to discuss the digital customer care of the future. In the...
more details >>

CCW 2018 - Focus on Voice-First Devices & Speech Analytics

Exciting projects with the top topics of digitization & artificial intelligence at the CreaLog booth

From 27.02. to 01.03.18 the CCW takes place for the 20th time in Berlin. CreaLog is present on site in Hall 3, C20 to inform visitors at the largest industry trade fair for customer dialog with news from voice first devices and speech analytics. You...
more details >>

New A1 Telekom Austria Success Story released

Prepared for the future: Speech Recognition and Mobile Call Recording

The Success Story features the following CreaLog solutions:
  • Voice Portal / IVR: a doorway to the service center state-of-the-art speech recognition technology
  • Mobile Call Recording: more safety for mobile bank transactions - even available on-premise
  • ...
more details >>
Thomas Simoneit - Marketing
Contact Person

Fon: +49 89 324656-14

+49 89 324 656-0
facebook Account CreaLogXing Account CreaLogTwitter Account CreaLogLinkedIn Account CreaLog