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E-mail Forwarding in the CreaLog Contact Center

Flexible and efficient

It takes some good judgement to respond properly to incoming customer e-mails in the Contact Center. For a start, not all e-mails need to be answered immediately. But then, customers are getting ever more impatient, not least with their e-mails. A...
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Video Clip: That's how speech recognition works!

Visiting the Sparda Bank Nuremberg Call Center

How are machines changing the way we live together and how do algorithms work? The short film series, "Looking Into Black Boxes", answers questions like these. To produce their latest film (in German with English subtitles), the team made their way...
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CreaLog presents successful scenarios for voice biometrics solutions

'My Voice is my Password'

It may not seem believable: Many years ago, CreaLog launched an intelligent solution based on voice biometrics for more security in telebanking – that was in 2002, at the European Banking Technology Fair in Frankfurt, Germany. Over the years this...
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CCIT 2013 wrap up!

Business process optimization and quality assurance for media portals

A new offer by CreaLog

Telcos and corporate customers who use IVRs as a mass calling platform, as a contact center solution, or as a speech dialog system often face the same problem: complex and sometimes confusing process chains.  And very soon the following questions...
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Thomas Simoneit - Marketing
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Fon: +49 89 324656-14

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