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Additional features


  • redundancy concept
  • high level of scalability: solutions for tens of thousands of agents have already been put in place
  • decentralized structure with virtually unlimited routing capabilities: in a call center, in virtual form in an office workplace, in a home office or mobile – in solutions with several hundred sites


  • can be flexibly integrated into your company's ITC infrastructure, thus protecting and securing your investment
  • an integrated solution for all contact center components
  • ICT connectors ensure wide-ranging flexibility during system integration
  • ideal for heterogeneous environments: connection via ISDN, IP, VoIP or SS7; open standard interfaces to CRM/MIS systems and the IT environment; open CTI interface; straightforward backend integration via standard interfaces such as XML and SQL

Ease of use

  • graphical user interface for managing your services
  • online help and checks
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