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494 results:
41. Utilities  
Customers' expectations of suppliers as regards contactability and the scope and quality of services are already high. However, they are increasing all the time given the ever greater competition…  
42. Telecommunications - Communications Service Providers  
Communications Service Providers Customer care organizations are relying more and more on virtual contact centers with multiple sites and distributed agent workstations. With this in mind, the…  
43. Financial Services - Telephone brokerage  
Telephone brokerage Trade securities by phone? Not a problem!  Securities of all types have been traded using the speech-enabled CreaLog telephone brokerage system for over 10 years, all…  
44. Financial Services - No true multi-channel banking without telephone banking  
No true multi-channel banking without telephone banking Multi-channel banking means true freedom of choice in how to access the bank, irrespective of time, location and the banking customer's…  
45. Financial Services - Self-service transactions completed over the phone  
Self-service transactions completed over the phone CreaLog Banking is a solution tailored to customer requirements for the completion of typical banking processes using natural language dialog over…  
46. Utilities - Prepaid meters  
Prepaid meters KELAG in Kärnten has opted for an interesting solution. Many KELAG customers use so-called prepaid electricity. They have a special electricity meter which allows them to "top…  
47. Utilities - Automated telephone meter reading  
Automated telephone meter reading Does your company still regularly send electricity, water or gas meter readers out to customers? Do you still need to check meter reading cards which are returned to…  
48. Utilities - Prioritization  
Prioritization The control center can prioritize new gas, electricity and water supply faults differently. Given that faults in the gas supply generally pose an imminent danger with considerable…  
49. Utilities - IVR announcement systems in the event of disruptions to gas, electricity or water supplies  
IVR announcement systems in the event of disruptions to gas, electricity or water supplies In the event of a major supply fault, a supplier's control center can quickly find itself unable to cope…  
50. Auto attendant - CreaLog Auto Attendant  
CreaLog Auto Attendant CreaLog AutoAttendant allows the user to be connected to employees, agencies or departments. Input is in colloquial sentences such as: "I'd like to speak to Ms…  
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