For many years now, CreaLog has been helping to make popular customer loyalty programs a success. After all, excellent service is a major factor when it comes to customer loyalty.
The success of…
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This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in the company's history.
From 2013 to today:
2013 CreaLog implements the largest Swiss speech recognition…
Banks / Brokers
Customer contact by phone plays a key role for banks and brokers
With large numbers of customers and employees, banks and brokers place enormous demand on their ICT infrastructure…
Customers' expectations of suppliers as regards contactability and the scope and quality of services are already high. However, they are increasing all the time given the ever greater competition…
Communications Service Providers
Customer care organizations are relying more and more on virtual contact centers with multiple sites and distributed agent workstations. With this in mind, the…
Telephone brokerage
Trade securities by phone? Not a problem!
Securities of all types have been traded using the speech-enabled CreaLog telephone brokerage system for over 10 years, all…
No true multi-channel banking without telephone banking
Multi-channel banking means true freedom of choice in how to access the bank, irrespective of time, location and the banking customer's…
Self-service transactions completed over the phone
CreaLog Banking is a solution tailored to customer requirements for the completion of typical banking processes using natural language dialog over…
