In the event of a major supply fault, a supplier's control center can quickly find itself unable to cope with the large numbers of people calling to report the problem.
Fault announcement systems provide a solution here.
They are easy to administer and provide callers with specific, real-time information as to when a particular fault is expected to be fixed.
When people call, they are given information only about faults which are relevant to them.
The relevant faults are identified either
- On the basis of the caller's postal code
- On the basis of the caller's dialing code
Naturally, the fault announcements do not all need to be recorded in advance. They can also be typed out by the control center at short notice. Using speech synthesis (TTS), the text is then played back to the caller in the form of a clearly comprehensible announcement.
Of course, the caller can also report a new fault if they wish to do so.