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Sky Deutschland GmbH

SKY Customer Service Portal

  • Relieves the call center staff of routine tasks and procedures
  • "Prequalification" –  intelligent routing of incoming calls to the right service expert
  • Special portal structures for peak call volumes e.g. shortly before the start of Bundesliga sports events
  • Event triggered IVR dialogs, e.g. greeting by a Games of Thrones character
  • Customer identification and Self-Service
  • Automated customer survey at the end of the call

SKY - Customer Service Portal

Frank Reimesch, Head of CRM Technology: 

“For more than ten years now, the CreaLog Voice Portal has been a superb complement to our Sky Call Center. We use it for customer identification, pay-per-view orders and prize competitions. We activate the shows and movies that millions of customers a year specify without any waiting time, sometimes only seconds before the program starts.”

Michael Michler - Senior Account Manager
Contact Person

Fon: +49 89 324656-44

+49 89 324 656-0
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