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Architecture

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Architecture

The CreaLog Contact Center architecture comprises the CreaLog Media Platform 6 as well as a large number of modules and other products.

CreaLog Media Platform 6:

Modules and products:

  • Call Back Management
  • CreaLog Announcement
  • CreaLog Auto Attendant
  • CreaLog Computer Telefonie Integration (CTI)
  • CreaLog Conferencing
  • CreaLog Recording
  • CreaLog Speech Analytics
  • CreaLog Survey
  • CreaLog Unified Messaging
  • CreaLog UnifiedCommunications
  • CreaLog Dialer
  • CreaLog Service Creation Environment (CDG)

IVR = Interactive Voice Response, also called IVRS for Interactive Voice Response System

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