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Contact Center For Skype for Business

CreaLog Contact Center for Lync and Skype for Business

Want to improve your customer experience and extend the power of Skype for Business or Lync to your Contact Center?

Then the Microsoft qualified CreaLog Contact Center for Lync 2013 is for you!

  • Automated Distribution of phone, email, IM, and video contacts including enterprise-wide skill-based routing - integrating virtually everyone, even home office workers, into the service process
  • Self-service IVR with Speech Recognition (Quick IVR - visual editor) in more than 40 languages including satisfaction surveys and other standard modules.
  • Advanced call queuing with callback and identification of callers with Screen pop-up
  • Eliminates blind transfers and empowers agents to find experts for first call resolution through presence, IM, and desktop-/file sharing with a single click
  • Highly secure call recording for workforce optimization with speech analytics
  • Live reporting for the supervisor: multi-level rights and roles management, agent skills, availability, and statistics for quick and easy decision making
  • 24/7 Support 
  • No need for third-party gateways

IVR = Interactive Voice Response, also called IVRS for Interactive Voice Response System

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