IT hotlines are often "snowed under". Many callers are trying to find a solution to their problem at the same time. However, these are often recurring trivial problems or problems in the company's network that affect all employees.
CreaLog offers versatile support for helpdesks and hotlines:
- Automated password reset with or without voice biometrics (voice as password)
- Announcement of known faults or failures that is played to all callers.
Only new fault reports are passed on to the hotline
- Automated information on the status of trouble tickets
- Alarm systems for on-call service
Employees are notified of a service incident by phone, e-mail, pager and SMS