Customer contact by phone plays a key role for banks and brokers
With large numbers of customers and employees, banks and brokers place enormous demand on their ICT infrastructure and security of communications for banking transactions.
We understand the requirements of banks such as private banks and co-operative banks, savings banks and brokers, regional banks, credit card companies and fund managers. Our customers include all these financial services providers, making CreaLog the market leader in this industry.
True multi-channel banking today also includes ASR (speech recognition) telephone banking, either with an employee in the bank's service center or via an IVR (Voice Portal), and supporting telephone contacts in the branches.
Banking customers use the CreaLog Voice Portals over 30 million times a year for their telephone banking transactions and display high level of acceptance of this extremely secure telephone contact.
In addition to the security of the calls, banking customers appreciate the speed of the transactions: "The quickest transfer in Europe" using the CreaLog Voice Portal brings fast and final transfer by phone into sharp focus!